Volvo Group Global

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Service Manager

at Volvo Group Global

Posted: 2/8/2020
Job Status: Full Time
Job Reference #: J3W83F61MBT6NS3J68Z
Keywords: operations

Job Description

  • Employee Type: Full-Time
  • Location: Houston
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 2/7/2020
Responsible for daily operations leading our service team and managing the workload for our Service department. We are seeking an outgoing professional with experience in customer satisfaction, management, and mechanical knowledge. If you love working in a dynamic, engaging, and fast-paced environment, we’re excited to discuss this position with you.

Core Responsibilities
  • Increase service sales.
  • Respect all company policies, safety regulations, rules, and values of Prevost.
  • Ensure high quality customer service.
  • Effectively utilize and lead service technicians.
  • Contribute to the attainment of company objectives through the efficient use of resources.
  • Foster teamwork and positive communications between employees and all business sectors.
  • Coordinate training of service technicians and assist with personal development plans.
  • Ensure customer satisfaction on repair and support Prevost Red Carpet Policy Standards.
  • Monitor operational expenses of service department.
  • Supervise service department and team leaders for workload and meeting customer demands.
  • Review budgets and assess business needs.
Required Competencies
  • Mechanical knowledge
  • Ability to estimate a mechanical repair
  • Contact customers to fill service schedule
  • Financial responsibility of department expenses
  • Communicate clearly with customers, managers, and employees.
  • Teamwork/ team building
  • Record keeping, research and documentation skills
  • Resolve customer discrepancies
  • Understand and enforce warranty policy
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
Minimum Education Required
  • Minimum High School Education
  • 5 Years industry experience required
  • Prior Service Manager experience preferred
  • CDL Preferred

Imagine yourself working with some of the sharpest and most creative brains in the transport and infrastructure industry, developing cutting-edge technologies and sustainable transport solutions that will change the future of society. Imagine yourself working in a company that really believes that people are its driving force, fostering a culture of energy, passion and respect for the individual.

Imagine yourself working for the Volvo Group, a global leader in sustainable transport solutions which employs about 110,000 employees, has production in 19 countries and sales in about 190 countries. A place where your voice is heard and your ideas matter.

We believe that a work climate characterized by respect for the individual, challenging career opportunities and a healthy workplace, support personal development and make your work stimulating. We believe that diversity and inclusion increase your engagement, generate innovation and business development – and make the Volvo Group a more interesting place to work. We believe that every employee has the capability and the determination to improve our business operations, and the desire to develop professionally. And we believe that responsible business, including environmental aspects, business ethics, human rights and social issues, is our way of doing business.

Together we move the world. Join the Volvo Group Talent Network today!

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