Universal Technical Institute, Inc.

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Financial Aid Assistant

at Universal Technical Institute, Inc.

Posted: 2/12/2020
Job Reference #: 13421
Keywords: office

Job Description

Job ID #


TX - Houston

Functional Area

Financial Aid

Position Type

Full-Time Regular

Education Required

High School Diploma or GED

Experience Required

1 - 3 Years


Customer Focus

Nimble Learning
Communicates Effectively
Plans & Aligns
Action Oriented
Ownership Spirit

Position Details

Position Summary

The Financial Aid Assistant provides administrative support for Financial Aid at Universal Technical Institute, where we are driven to make a difference. This role is focused on producing high quality, detailed work based on established standards, guidelines and procedures.
The ideal candidate will have a high level of patience and a willingness to handle and complete one task at a time in order to create precise and consistent work output.

Principle Accountabilities & Deliverables

Monitor student traffic for the Financial Aid Department.

Notify staff when students arrive for appointments

Answer busy multi-line phone system in a professional manner.

Send out all mailings for the Financial Aid Department and date stamp and disseminate large volume of mail to appropriate staff.

Check in new enrollments and create files for them.

Enter Data from FAFSAs and other information when presented.

Knowledge, Skills, & Abilities

Education / Experience

High school diploma or GED required

One year of customer service experience.

Previous telephone experience helpful.


Must have excellent organizational skills and be very detail-oriented.

Strong communication skills verbal and written.

Must have the ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Typing 45-50WPM.

Personal computer experience.


Normal physical activity including movement, hearing, seeing and communication.

Work Environment

Fast paced campus office environment.

Regular business hours with one night per week required.

Occasional overtime.

General technology as it relates to office administration.

Heavy phone contact.






We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, religion, national origin, disability, marital status, age, veteran status, gender, gender identity, gender expression, and transgender status.

UTI is committed to providing reasonable accommodations to employees and applicants with disabilities as required by the Americans with Disabilities Act ("ADA"). If you feel you need a
reasonable accommodation pursuant to the ADA, select the link in this paragraph to send your request to our Recruitment Coordinator at 16220 N Scottsdale Rd, Ste 100, Scottsdale, AZ 85254.

UTI is committed to providing a safe and secure environment for our students and staff members. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Higher Education Opportunity Act (HEOA), Universal Technical Institute, Inc. and its subsidiaries (collectively, “UTI”) publishes an Annual Security Report by October 1 of each year. The report includes safety related policies, information on a number of safety related topics, and crime statistics for our campuses. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found at
www.uti.edu/asr under "Annual Security Report". Hard copies are also available through the campus Student Services Director.

Universal Technical Institute and its subsidiaries do not accept unsolicited resumes from third party recruitment/search firms. Please do not forward resumes to UTI employees or any company locations or email addresses. UTI is not responsible for any fees related to resumes not solicited by our organization.

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