Toshiba Group

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Field Service Engineer I

at Toshiba Group

Posted: 8/14/2019
Job Reference #: 5000521510706

Job Description

Requisition Number


Job Title

Field Service Engineer I

Area of Interest



Toshiba International Corporat





Job Description

Job Summary: The engineer uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance. Responsibilities: Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba s products.Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner. Employee must understand and adhere to the scope of work assigned.Employee's key responsibilities focus on Toshiba's standard products.Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba s standard products.Employee must possess product knowledge to provide technical support on Toshiba's standard products.Employee must be skilled in trouble shooting and repair of Toshiba's standard products.Employee will perform startup and commissioning on Toshiba s standard products.Employee must be able to complete product inspections on Toshiba s simple nonstandard products.Ability to travel both Domestic and International Travel: Over 50%


EDUCATION/CERTIFICATION REQUIRED: BSEE, BSME, BSEET SKILLS AND EXPERIENCE: 1-5 years Tools/Equipment: MS Office, ERP, CRM, AutoCAD, use of various electronic instruments such as meters, oscilloscopes, hand and power tools as well as product specific tools PHYSICAL REQUIREMENTS: Ability to lift up to 50 lbs. going up stairs, use hand tools, bending, squatting, climbing a ladder, long periods of standing. WORK ENVIRONMENT: Exposure to high voltage / electrical and heavy industry hazards