The Home Depot

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Store Support

at The Home Depot

Posted: 10/17/2019
Job Reference #: 123288
Categories: Customer Service

Job Description

Title
Store Support

Location #
2389 - KUYKENDAHL

Auto req ID
123282BR

City
SPRING

State
TX

Job Type
Support

Job Description
Position Purpose:
Associates in Office/Store Support positions are responsible for a variety of functions including administrative services, safety and environmental program compliance, cash management, financial record reporting, pricing regulation compliance, labor and pricing adjustments and maintenance, and theft prevention. They work closely with store management, keeping them informed on compliance or risk issues, scheduling activities, and store operational and financial transaction reports. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific Office/Store Support positions may include: Office Associate, Pricing Associate, Pricing Change Associate, and Schedule Writer.

Major Tasks, Responsibilities & Key Accountabilities:

  • Ensuring that all accounting transactions are complete and error free
  • Handling troubleshooting issues quickly, accurately and professionally
  • Facilitating the maintenance and repair of certain computer system related equipment such as cash registers, scanners, scan guns, monitors, signature capture pads, computer room equipment, store network (LAN) equipment, electronic article surveillance (EAS) equipment, time clocks, phone hardware, store PCs, printers, fax machines and copy machines
  • Ordering supplies and spare parts for common equipment problems
  • Identifying possible product knowledge (PK) training needs for Associates
  • Building associate scheduling to optimize customer service ratings using the Scheduling system software
  • Maintaining associate data in automated system to record associate default department assignments and the days and time they are regularly available to work
  • Producing and interpreting performance graphs from the Labor Management system to review recent scheduling effectiveness on a department by department basis
  • Actively monitor and price any unpriced merchandise requiring individual item pricing
  • Monitor and correct signage to accurately display the description of a product and its price
  • Conduct audits to ensure price accuracy of scanners, if available, shelf labels and individual price tags
  • Drive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standards
  • Drive execution of the Company's internal and external theft and fraud strategy. Identify and process customers and suppliers who commit theft and fraud. Maximize merchandise recoveries. Adhere to all Company policies governing apprehensions. Minimize risk of injuries during apprehensions
  • Nature and Scope:
  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
  • The warehouse environment can be dusty and noisy
  • Doors are frequently open, causing drafts and interior temperature changes
  • Floors around work area may become slippery during wet weather conditions
  • May have to handle merchandise and work with tools with sharp edges
  • Passing forklifts emit gas fumes
  • Tools, supplies and related merchandise may contain hazardous materials


  • Environmental Job Requirements:

    Environment:
    Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors

    Travel:
    Typically requires overnight travel less than 10% of the time