The Bergaila Companies

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NOC Technician

at The Bergaila Companies

Posted: 5/4/2019
Job Reference #: 5477
Keywords: repair

Job Description

  • Posted Date3 days ago(5/16/2019 5:15 PM)
    Job ID
    2019-5477
    Location : City
    Katy
    Location : State/Province
    TX
  • Overview

    We are currently seeking NOC Technicians for a contract opportunity in Katy, TX.

    Responsibilities

    The NOC Technician will be responsible for:

    - Trouble-shooting equipment for data communication networks including computer, hardware, software, and data communications equipment.

    - Responding to wide variety of customer support calls by providing support to users of data communication networks.

    - Assisting the network administrator(s) in the form of requirement analysis and network application evaluation.

    - Tracking time spent on jobs, mileage and materials needed to perform duties in the applicable software application.

    - Interacting professionally with clients, property owners, contractors, and developers as needed. Must have the ability to communicate effectively in person or by phone with customer and other service technicians.

    - Working overtime, weekends, evenings, or participate in an on-call rotation when scheduled.

    - Having reliable and consistent attendance

    Qualifications

    - High school diploma or GED

    - 1-2 years of previous experience in telecommunications, basic internet industry, and/or electrical utilities.

    - Knowledge of LAN/WAN networks, TCP/IP protocols and network technologies

    - Proven 2 year experience as a network technician

    - Strong written and verbal communication skills

    - Ability to accurately maintain documentation in company programs

    - Flexible to adapt to same-day and next-day changes to service order and location

    - Ability to address and solve problems effectively

    - Ability to work with cross-discipline teams

    - Strong customer service orientation

    - Must be well organized and demonstrate sound time management skills

    - Strong troubleshooting and repair skills