The Bergaila Companies
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at The Bergaila Companies
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We are currently seeking NOC Technicians for a contract opportunity in Katy, TX.
The NOC Technician will be responsible for:
- Trouble-shooting equipment for data communication networks including computer, hardware, software, and data communications equipment.
- Responding to wide variety of customer support calls by providing support to users of data communication networks.
- Assisting the network administrator(s) in the form of requirement analysis and network application evaluation.
- Tracking time spent on jobs, mileage and materials needed to perform duties in the applicable software application.
- Interacting professionally with clients, property owners, contractors, and developers as needed. Must have the ability to communicate effectively in person or by phone with customer and other service technicians.
- Working overtime, weekends, evenings, or participate in an on-call rotation when scheduled.
- Having reliable and consistent attendance
- High school diploma or GED
- 1-2 years of previous experience in telecommunications, basic internet industry, and/or electrical utilities.
- Knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
- Proven 2 year experience as a network technician
- Strong written and verbal communication skills
- Ability to accurately maintain documentation in company programs
- Flexible to adapt to same-day and next-day changes to service order and location
- Ability to address and solve problems effectively
- Ability to work with cross-discipline teams
- Strong customer service orientation
- Must be well organized and demonstrate sound time management skills
- Strong troubleshooting and repair skills