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Inside Sales Representative

at TechAir

Posted: 3/12/2019
Job Reference #: 859681
Categories: Sales, Customer Service
Keywords: sales

Job Description

Inside Sales Representative

Department:Store Operations
Location:Kemah, TX

Job Title: Inside Sales Representative
Reports To: Operations Manager
Position type: Full time
Location: Kemah, TX

Speed Industrial Supply, part of the Tech Air Companies, is your supplier for your industrial and welding supply needs. We offer a wide variety of products in hand tools, power tools, storage solutions, material handling, dock, facility & warehouse supplies, industrial supplies, full line of welding supplies, office furniture, shipping supplies, plumbing supplies, and outdoor and ground maintenance supplies.

Summary: Provides quality service to customers, assisting them with purchase, questions, and/or complaints regarding products.

Responsibilities & Accountabilities: (Other duties may be assigned).

Provide a high level of service and creates a positive relationship with customers (50%)

  • Opens and closes showroom daily according to location hours.
  • Maintains showroom and all floor displays in a clean and organized manner.
  • Provides customers with excellent service, assists them in choosing the right product for their needs, answers questions knowledgeably, and promptly resolves any issues.
  • Establishes a positive, life-long relationship with customers; anticipates their needs and follows up with them as appropriate for future orders.
  • Works with Purchasing Department to maintain an accurate inventory of all store products/rental equipment.
  • Knowledgeable about products and services offered by the Company.
  • Performs cylinder cycle counts on house accounts as necessary. 
  • Accurately performs daily cash out procedures.

Processes all orders in a timely fashion: (50%)

  • Answers all incoming calls and responds to customer inquiries quickly and accurately.
  • Prepares and generates incoming orders.
  • Prepares order entry worksheets.
  • Notifies customers of product availability and provides accurate delivery information.
  • Records cash sales through the order system.
  • Forwards order requests to credit department, following initial call to customer, for customers experiencing credit difficulties.
  • Maintains an accurate journal of all transactions including rental equipment activity.
  • Prepares and invoices monthly rental bills.

Skill Profile: 

  • Exceptional customer service skills.
  • Strong attention to detail.
  • Excellent organization skills.
  • Ability to learn new computer systems.
  • Ability to be courteous and friendly to internal/external customers.
  • Excellent communication skills - phone, electronic and interpersonal.
  • Strong multi-tasking skills.
  • Proficient with computers (Microsoft Office, Google products).

Qualifications:

  • Education: High school diploma or GED
  • License / Registrations/ Certifications: N/A
  • Experience: 2+ years related experience and/or training in inside sales, industrial gases and/or welding supplies
  • Physical Requirements: Ability to lift at least 60 lbs on a regular basis

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a condition of employment, qualified candidates must successfully complete a post-offer/pre-employment drug test and prework screening.

Equal Employment Opportunity Employer