T2 Biosystems, inc.

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Field Application Specialist - Texas

at T2 Biosystems, inc.

Posted: 8/5/2019
Job Reference #: 470
Categories: Other/General
Keywords:

Job Description

Tracking Code
470-093
Job Description

We are seeking a talented and highly motivated individual to join our team as a Field Application Specialist (FAS). This position will report directly to the Director of Service and Support. The candidate must be based in Texas with close proximity to a large city with easy flight access to the entire country.

Responsibilities:

  • Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process.
  • Follow normal standard of work for documentation for customer complaint handling and customer interactions to ensure total customer satisfaction.
  • Provide ongoing technical assistance and assistance for customer issues and/or confirm that the customer has properly received resolution.
  • Support existing customers with additional training and technical assistance as needed or as product updates are launched that require additional training or implementation.
  • Provide feedback from customers and act as customer advocate.
  • Work cross functionally with sales to support implementation process.
  • Jointly develop account strategies with sales aimed at increasing T2Biosystems business and retaining current business.
  • Collaborate with Clinical Affairs to coordinate and optimize medical educational support.
  • Proactively provide enhancements for development and optimization of T2Biosystems assays, software and hardware.
  • Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals involving software or applications.
  • Document site activities through CRM.
  • Provide written updates to the management on accounts with information on technical problems, customer satisfaction and the general business condition.

Skills and Experience:

  • BS degree in Microbiology or related biological science strongly preferred and a minimum of 1-2 years of prior industry experience in a FAS or similar role.
  • 5+ years of previous experience as a Medical Technologist, Clinical Laboratory Scientist or similar role within a hospital Microbiology lab.
  • Knowledge of laboratory workflow and information systems.
  • Experience in molecular and microbiology techniques and assays.
  • The ability to interact and communicate positively and effectively with customers.
  • A basic understanding of installations and repairs in order to support both application and technical support.
  • Excellent troubleshooting skills are essential.
  • Computer proficient particularly in the MS Office and Salesforce.com environment.
  • Self-motivated, success oriented and demonstrated collaborative, customer focused approach.
  • Extensive travel is required (estimated 80%).
  • Dallas or Houston location is preferred
  • Valid US Driver’s License required.
  • Ability to pass hospital and other institutional vendor credentialing requirements – such as, but not limited to, drug screening, immunizations, training and background screening.
Job Location
Houston, Texas, United States
Position Type
Full-Time/Regular