Supreme Lending

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Lock Desk Analyst

at Supreme Lending

Posted: 7/26/2019
Job Reference #: a0x0Z00000Io9teQAB
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Job Description



Lock Desk Analyst
 
JOB SUMMARY:
The Lock Desk Team Leader is responsible for overseeing the daily aspects of the Lock Desk.
 
DUTIES & RESPONSIBILITIES:
 
  • Oversee the Lock Desk queue and staff and ensure that excellent customer service is provided.
  • Act as an escalation point for any Lock Desk issues.
  • Identify opportunities for improvement within the current process and help develop a plan to implement change.
  • Identify training needs and take steps to implement training.
  • Coordinate staff schedules to ensure coverage at all times.
  • Interact well with the Lock Desk Team – lead by example.
  • Understand product and policy changes which will impact the Lock Desk and effectively communicate those changes to the team.
  • Maintain the Lock Desk Policy and Procedures.
  • Keep management informed of all Lock Desk projects and issues.          
 
JOB REQUIREMENTS:
 
  • High school diploma.
  • Bachelor’s degree preferred.
  • Minimum of 2 years of experience in the mortgage banking industry
  • Experience leading a team
  • Excellent organizational and time management skills.
  • Ability to multitask in a fast paced environment.
  • Strong attention to detail and strong initiative.
  • Strong computer skills, including Excel.
  • Demonstrated ability to interact effectively with branch, regional and corporate personnel.
  • Demonstrated judgment and decision making ability.
 
 
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the company.