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Customer Service Representative II


Posted: 3/17/2019
Job Reference #: SPE000316

Job Description

  • Receive and process orders and cancellations.
  • Ensure orders confirmed with all ship locations.
  • Review reports to verify shipments on time and for order accuracy;
  • Advise customers of any changes needed for their orders
  • Manage customer master data requests specific to their assigned product portfolio or client base.
  • Conduct all follow up required to respond to customer needs
  • Assist Commercial Team  by providing information for accurate customer record maintenance;
  • Maintain effective communications between sales, marketing, and logistics operations to effectively handle customer inquiries regarding price, product availability, and transportation methods and needs
  • Acknowledges receipt of requests for material/services and provides timely updates on PO delivery, order/stock transport delivery, expediting status, and changes to open orders/POs.
  • Works with the Commercial, Logistics and Planning to develop strategies and plans in establishing customer and supplier partnerships to include all areas in the optimization of our supply chains.
  • Drives efficient (on-time/cost effective) delivery for all orders for the assigned business line.  This will include monitoring supplier promise dates, expediting orders to meet emergency requirements, finding alternate supplier/sourcing points to meet delivery, and resolving process issues that are impending efficient delivery.
  • Works with Supply Chain to review terminal/warehouse stock levels, reviewing requisitions for completeness and accuracy, reviewing forecasts, and conducting various types of analysis including optimizing transport, safety stock levels, etc. as necessary.
  • Works with the SC team to identify ways to improve order management processes
  • Ability to train CSR I/replacement on overall duties and responsibilities required of a Solvay Customer Service Representative.
  • Rotation of on call support, after training period ends.

  • Bachelor's Degree
  • SAP exp: 3 - 5 years
  • Customer Service exp.: 3-5 years
  • Import/Export exp: 1-3 years
  • Chemical Industry exp.


  • Ability to quickly grasp complexities of assigned product lines and customers.
  • Ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team work environment.
  • Excellent interpersonal, communication, and customer service skills.
  • Personal computer skills to make efficient use of the customer support systems.
  • Proven self-motivator and ability to network effectively and build relationships.
  • Proven ability to create innovation with an openness to change.
  • Ability to produce consistent, quality work with a focus on details.
  • Strong administrative follow-up and follow through.
  • Excellent organizational and prioritization skills.
  • Good analytical skills.
  • Possess problem-solving aptitude to provide solutions.
  • Ability to interact professionally with all levels of the organization.
  • Competencies as defined in the Competencies Dictionary.
  • Working knowledge of Solvay's Supply Chain and customers processes is beneficial.
  • Working knowledge of import / export processes.
  • Proficient knowledge of your area of responsibility.