Service Corporation International

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Corporate - Supervisor, Accounting - Contract to Cash

at Service Corporation International

Posted: 10/8/2019
Job Status: Contract/Temporary
Job Reference #: 67872

Job Description

  • Job LocationsUS-TX-Houston
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
    Finance and Accounting
  • Overview & Responsibilities


    Responsible for developing, leading and maintaining a strong, reliable Contract to Cash Accounting team. This individual will oversee high visibility projects within the C2C team, must ensure timely completion of processes while adhering to applicable SOX requirements, develop and implement process improvements, ensure processes are sufficiently documented, analyze data and prepare reports, collaborate with vendors and other departments to accomplish mutually aligned goals and regularly communicate with field locations as well as management to ensure satisfaction.


    • Coordinate and supervise daily activities of the Contract to Cash team to ensure deadlines are met and objectives are accomplished
    • Ensure transactions are processed in a timely manner and that the appropriate business controls are in place for all procedures
    • Perform quality review of all processes related to Contract to Cash
    • Interact heavily with the off-shore Contract to Cash team
    • Advise Manager on a weekly basis of the status, current issues and pending resolution for all processes, projects and tasks related to Contract to Cash
    • Coach, develop and mentor team to ensure competency gaps are closed and to provide opportunities for development
    • Handle escalated inquiries that the Contract to Cash team cannot resolve directly, including technical challenges (Access, SQL, etc.)
    • Adhere to SOX controls and GAAP guidelines for all processes and reconciliations; consistently review procedures to confirm that appropriate controls are used
    • Oversee the tracking of payments and ensure that all receipts are properly processed
    • Research issues, including resolution of unapplied cash items, exception items, double posting, non-sufficient fund returns and out of balance conditions
    • Liaise with off-shore counterparts to ensure inquiries are answered in a timely manner
    • Maintain process maps and procedures for the team
    • Manage relationships North America Sales, HMIS and Information Support and other SCI Finance Accounting Departments, as well as vendors
    • Analyze processes to provide, develop and implement process improvements within the Contract Entry team
    • Manage corporate payments (ACH, Wire Transfer, Lockbox) including the review of issues and audits
    • Develop and implement process improvements within the department
    • Oversee all monthly write offs (1st and 2nd placements), as well as the Location direct placement functions
    • Reconcile reports from the 3rd party providers with HMIS payment postings for 1st and 2nd placements
    • Ensure accuracy of check requests for contingency payments in a timely manner
    • Participate in monthly meetings with 3rd party providers
    • Provide updated training to the team and/or Locations when necessary
    • Coordinate system testing for acquisition integrations; review test results for accuracy
    • Coordinate lockbox testing and scan line setups for acquisitions
    • Must be able to travel within the US and India.


    Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
    • Shows consistency among principles, values, ethical standards and personal behavior
    • Trusted by subordinates and peers to keep one’s word and follow through on commitments

    Promote Innovation
    • Encourages and generates new ways to look at processes and problems
    • Identifies cost savings and revenue opportunities
    • Generates and champions new ideas and initiatives

    Achieve Results
    • Balances time, resources and quality requirements to achieve business goals
    • Sets high standards of performance for self and others
    • Drives the achievement of agreed-upon results

    Display Adaptability
    • Actively supports change initiatives
    • Coaches staff to adapt to multiple demands, shifting priorities, and rapid change

    Communicate Effectively
    • Conveys information clearly and concisely in written and spoken communication
    • Listens effectively and provides frequent feedback
    • Creates environment in which team members share information openly and honestly
    • Makes effective and motivating presentations
    • Collaborates with others
    • Utilizes optimal level of collaboration with team members to achieve business goals
    • Shares credit with others for their contributions
    • Celebrates team successes

    Build Productive Relationships (Internal / External)
    • Relates well to people with diverse backgrounds and perspectives
    • Maintains composure and constructive relationships even under difficult circumstances

    Requirements & Qualifications


    • Bachelors Degree required

    Knowledge, Skills & Abilities:

    • 3+ years supervisory, management, project management and/or industry experience

    • Competent user of standard IT applications including proficiency in Access, Excel, Word, PowerPoint and be able to run SQL queries.
    • Related banking experience
    • Strong analytical and problem solving skills with the ability to multi-task
    • Strong verbal and written communication skills to interact with field locations, management, peers and other corporate department personnel
    • Strong interpersonal skills – ability to gain confidence and cooperation of others; must be able to interact with individuals of varying levels and abilities
    • Strong work ethic with an ability to work in a high volume , fast-paced, frequently changing environment
    • Ability to work in teams across international borders



    When considering the work environment associated with this job, the following factors may apply:
    • Work indoors during all seasons and weather conditions
    • Limited amount of local and/or multiple location traveling required
    • Standard business dress is required

    Work Postures
    When considering the work postures associated with this job, the following factors may apply:
    • Sitting continuously for many hours per day, up to 6 hours per day

    Physical Demands
    When considering the physical demands associated with this job, the following factors may apply:
    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    Work Hours
    When considering the work hours associated with this job, the following factors may apply:
    • Working a number of evenings every month

    SCI Overview

    Who we are. What we do.

    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at

    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

    Equal Opportunity Employer, M/F/D/V