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Gutor Field Service Engineer
at Schneider Electric
If hired, must be able to travel to Malaysia or Switzerland for mandatory 6 week training.
In direct contact with the customer, the FSE is the connection between customer and after sales service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Field Service Works
• Performs installation supervision and commissioning of Gutor products including the batteries.
• Performs maintenance for Gutor UPS equipment including batteries.
• Solve UPS problems at customers site and provides reports on these issues.
• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
• Trains customers on equipment operation and maintenance of Gutor products.
• Gives technical support to customers (over the phone or on site)
• Fill in all required reports and complete the necessary documents
• 24 hours stand by if necessary
• Complete work in a safe manner.
• Provide help to secure / improve quality by means of IQ soft entries and other tools
• Data storage in Siebel, on personal storage media and date servers
• Delegation and personal handling of parts adjustment
• Self Training on existing and new products of the Gutor Portfolio
• Evaluation of Warranty / Goodwill claims
EDUCATION-MINIMUM REQUIRED LEVEL:
• Electrical technician with min. 2 years experience in field service/ BS degree of Electrical Engineering or equivalent
• Min. 2 years of Troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations
KNOWLEDGE AND SKILLS -REQUIRED:
• Good self expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
• Ability to analyze complex problems
• PC knowledge including profound knowledge of typical office applications and networking
• Drivers license
This position is very travel intensive, area of operations is North America, South America, and Equatorial Guinea.