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Gutor Field Service Engineer

at Schneider Electric

Posted: 8/7/2019
Job Reference #: oBs49fw0
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Job Description

Description


If hired, must be able to travel to Malaysia or Switzerland for mandatory 6 week training.

In direct contact with the customer, the FSE is the connection between customer and after sales service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Service Works

• Performs installation supervision and commissioning of Gutor products including the batteries.

• Performs maintenance for Gutor UPS equipment including batteries.

• Solve UPS problems at customers site and provides reports on these issues.

• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.

• Trains customers on equipment operation and maintenance of Gutor products.



Technical Support

• Gives technical support to customers (over the phone or on site)

• Fill in all required reports and complete the necessary documents

• 24 hours stand by if necessary

• Complete work in a safe manner.

SECONDARY DUTIES

• Provide help to secure / improve quality by means of IQ soft entries and other tools

• Data storage in Siebel, on personal storage media and date servers

• Delegation and personal handling of parts adjustment

• Self Training on existing and new products of the Gutor Portfolio

• Evaluation of Warranty / Goodwill claims

Qualifications:

JOB REQUIREMENTS

EDUCATION-MINIMUM REQUIRED LEVEL:

• Electrical technician with min. 2 years experience in field service/ BS degree of Electrical Engineering or equivalent

EXPERIENCE-MINIMUM REQUIRED:

• Min. 2 years of Troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations

KNOWLEDGE AND SKILLS -REQUIRED:

• Good self expression, negotiation skills and ability to explain things in a comprehensive and intelligible way

• Ability to analyze complex problems

• English

• PC knowledge including profound knowledge of typical office applications and networking

• Drivers license

This position is very travel intensive, area of operations is North America, South America, and Equatorial Guinea.