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Customer Success Lead - SGIT

at Schneider Electric

Posted: 2/17/2020
Job Status: Full Time
Job Reference #: 005XGW
Categories: Other/General
Keywords: online

Job Description


Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:


Great people make Schneider Electric a great company.


We are lookingfor strong candidates that will become members of the Customer Success teambased in North West Houston, TX. For this role, we are looking for someone whowill lead and grow Customer Success team fostering care and increasing level ofsatisfaction among our Enterprise-level customer base by forging and improving long-lastingrelationships helping them to maximize value derived from the installed ADMSproduct. In that role you will take on the responsibility of all elements of drivingcustomer happiness post-sale and -delivery along their customer journey. Thefocus on the position extends to co-engaging along the support team, acting ascustomer advocate, and being a close advisor to advocate on behalf of ourclients helping them to minimize time-to-value.

In thisrole, you will be technically capable and credible in your own right as well aseffective in shaping the customer journey and skills of your team. You mustenjoy learning and introducing new concepts in order to help colleagues and customersembrace and adopt new technology. Furthermore, thought leadership in terms oflooking beyond the technology and helping to develop out mechanism to help ourcustomers be successful with ADMS/OMS. You will help customers ramp-up on deployedproducts as well as develop speaking, writing, presentation, and executiveinteraction skills.


§Weseek for creative candidates that have ability to see overall picture and bestrong team member.

§ Primaryowner of client success and performance metrics across all deployed productsfor assigned customers.

§ Trainsand On-Boards clients on features, and benefits of ADMS product

§ Ensuressupport response meets quality standards for timeliness and customersatisfaction.

§ Reviewsbusiness partnerships with the client quarterly, identifies opportunities, andexecutes /coordinates actions.

§ Identifiesnew or improved products / features and services that would benefit theevolving needs of the customer.

§ Bringsvisibility of account problems, customer concerns, and suggestions to companysubject matter experts and facilitates the resolution of problems keeping thecustomer informed.

§ Participatein seminars with presentations.

§ Workwith Support and Maintenance team and assist Professional Services and SalesStaff.

§UnderstandProducts / Services available

§Willingnessto learn



§PriorCustomer Success position

§Deepunderstanding ADMS/OMS technologies,

§Priortenure as an Operator at a utility Control Center

§MicrosoftCertification such as MCSA, MCSE, etc. (focus on enterprise infrastructure)   


We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.  We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:


Let us learn about you! Apply today.


You must submit an online application to be considered for any position with us. This position will be posted until filled.


It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.


Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.



Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.