National Dentex Corporation

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Removable Department Manager

at National Dentex Corporation

Posted: 1/22/2020
Job Status: Full Time
Job Reference #: 79ac8e16-2eba-4827-aeca-9f2aa913c746

Job Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30 labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Stern Empire for a Full-Time Removable Department Production Manager. This individual will be responsible for department and laboratory objectives by managing staff; planning and evaluating department activities; coordinating, and championing technical issues with external customers as well as with laboratory leadership, direct reports and other internal departments.

Salary is negotiable and will be determined by skills, knowledge, abilities, and experience.

The regular hours for this position are from 7:00am to 4:00pm, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Manages and maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members
  • Communicates job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements
  • Work with laboratory leadership to develop and maintain budgets
  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members


Skills and Abilities Required:

  • Must be able to read, write, speak and understand English
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork
  • Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards
  • Must be a results driven individual
  • Understands the importance of, and has the ability to, foster teamwork
  • Takes initiative
  • Has excellent listening skills
  • Attention to detail


Minimum Education and Experience Required:

  • Required: High school diploma or equivalent
  • Required: Minimum five (5) years experience in a removable dental prosthesis fabrication department
  • Required: Production and/or Manufacturing experience
  • Preferred: Management experience
  • Preferred: Customer Service experience
  • Valid Driver's License with an acceptable driving record per National Dentex Standards


 Hazardous Materials:

  • Acetone/Solvent
  • Acrylic Resins – liquid (denture base & restorative)
  • Acrylic Resins – liquid (soft tissue conditioner)
  • Acrylic Resins - powder (denture, ortho, custom tray)
  • Acrylic Resins/Ethyl Acrylate
  • Acrylic Resins/Phthalic Anhydride
  • Acrylic Resins/Vinyl Chloride
  • Adhesives
  • Alginate
  • Betadyne
  • Biocide
  • Bite Waxes
  • Burner/Bunsen Burners
  • Cast alloys/beryllium
  • Cast Alloys/Molybdenum
  • Cast Alloys/Nickel
  • Denatured Alcohol
  • Disinfectant/Cleaner
  • Disinfecting Solutions
  • General purpose cleaner (Ammoniated)/Ultrasonic
  • General Purpose Cleaner (Non-Ammoniated)/Ultrasonic
  • Gold
  • Green Stones
  • Handpiece Cleaner
  • Handpiece Lubricants
  • Heavy Stain Remover/Ultrasonic
  • Isopropyl Alcohol
  • Jellies
  • Light Curing
  • Light Curing – see radiation section VII of manual
  • Natural Gas/Ethane
  • Natural Gas/Methane
  • Oil of Orange
  • Potroleum Distillates
  • Pickling solutions/Chromic Acid
  • Plaster and Stone Remover (Ultrasonic)
  • Plastic Tray Liquid
  • Propane/Burners
  • Restorative Resins/Acrylic Resin Powder
  • Silicate Investements
  • Silver Alloy
  • Soaps/Disinfecting
  • Sporicidin
  • Tin Oxide
  • Ultraviolet Light
  • Vaseline
  • Wax Remover
  • Wax Solvent
  • White Stones
  • Investment


Equipment Used:

  • Safety Glasses, Gloves, and Dust Respirator
  • Additional equipment used: hand piece, scanning equipment


Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time
  • Regularly required to sit, walk, and/or reach
  • Regularly required to exhibit fine motor skills and/or perform repetitive motions using both arms and hands grasping, gripping, pinching, lifting, and carrying. Constantly lifting and carrying 0-10 lbs.  Occasionally lifting and carrying up to 25 lbs.
  • Ability to read and interpret prescriptions and other required documentation
  • Ability to effectively communicate technical information
  • Vision capabilities: depth perception, attention to detail, and/or color