Lowe's Home Improvement

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Customer Service Associate IV

at Lowe's Home Improvement

Posted: 4/10/2019
Job Status: Full Time
Job Reference #: 6273127
Keywords:

Job Description

Title - DO NOT EDIT
Customer Service Associate IV

Department
0082 - Flooring

Location #
1151

Job Description
Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Job RequirementsCSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team: Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.Weekday Team: Requires morning and afternoon availability Monday through Friday during peak day hours.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience working in any department at a Lowe's retail store.

Job ID
1574748BR

Employment Type I
Regular

Line of Business
Store

Job Category
Retail Associate

City
Port Arthur

Region
LOWE'S REGION 15, HOUSTON, TX

Employment Type II
Full-Time

Job Posting Title
Customer Service Associate IV

Zip Code
77640

State
TX

Location Name
Port Arthur, TX

Location Address
8383 Memorial Blvd

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.