Linde Process Plants, Inc.

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Service Support Engineer-CRYOSTAR

at Linde Process Plants, Inc.

Posted: 1/24/2020
Job Reference #: 5440
Keywords: electrical

Job Description

  • Job LocationUS-TX-Houston
    # of Openings
    2
    Category
    Engineering
  • Overview

    CRYOSTAR/Linde

    CYROSTAR position that will be based in the CRYOSTAR office located at 16518 Aldine Westfield #C Houston, TX 77032

    Responsibilities

    • Provides support to customers in North America, ensuring a high level of customer service.
    • Provide technical and trouble-shooting support to customers over the phone and occasionally on site as needed.
    • Coordinates with Operations Manager, Service Assistants and Service Manager in the planning of activities at customer sites.
    • Ensure optimum service levels and timely response to customer needs.
    • Coordinates with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery.
    • Works closely with service teams in France regarding resource planning, co-ordination of projects and technical and service issues.
    • Supports CSUSA built products in all world regions by supporting, training and assisting Cryostar employees in regional offices.
    • Responsible for contributing to CSUSA service revenue objectives.
    • Contributes input to Service Manager for performance reviews of service technicians.
    • Recommends to Service Manager and Business Development, alternative methods and solutions for service approach, customer offerings and implementation.
    • SAFETY: Participates in compliance with relevant processes and procedures concerning site visits and product safety.

    Qualifications

    • Mechanical Engineering degree or equivalent
    • 5 years' experience in an industrial field setting
    • Great communication skills and attention to detail
    • Experience with industrial equipment and control systems
    • Knowledge of rotating equipment including pumps and turbo machinery
    • Knowledge of instrumentation and control systems and Variable frequency drives (VFD's)
    • Exposure to PLC systems and ability to troubleshoot control issues
    • Ability to read engineering drawings (including electrical schematics)
    • Electrical knowledge
    • Ability to use measurement devices for troubleshooting
    • Good computer skills (Microsoft and similar)
    • Great organization skills with the ability to prioritize based on changing needs