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Implementation Support Systems Analyst II
at Kelsey-Seybold Clinic
- Job ID
- Information Technology
Implement Support Analyst ll
Location: Pearland Administrative Office
Job Type: Full Time
Department: Gen Admin- IT APPS
Kelsey-Seybold Clinic. Your Doctors for Life.
Kelsey-Seybold Clinic is Houston’s premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
Describe purpose and function of position in three to four sentences:
This position will require a highly motivated team player that is flexible and adaptable to provide implementation support during our Epic software rollout. This person will focus on delivering support in multiple roles, as needed, to multiple departments/clinics in the Houston Metro area during the implementation period. Provide assistance to Project Support Experts with various needs, including go-live support at each clinic site. Provides classroom support and vacancy coverage during training and systems support after roll-out. The position will reside in the Information Technology department and the roles and responsibilities will vary depending on the department and module being implemented. Typical roles will either be IT, Training, or other Implementation related functions. Position will require travel to KSC clinic locations for implementation, training, and support.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
|Bachelor’s degree in Business, IT, Healthcare or a related field or previous KSC Implementation Support Analyst experience|
Related IT or Healthcare certifications
At least 2 years of experience in applicable healthcare, clinical operations, information technology, training, or related area of knowledge or previous KSC Implementation Support Analyst experience.
5+ years experience working in either a clinic, IT or training environment
Valid Texas Driver’s License
Strong ability to be adaptable to multiple positions. Ability to learn EPIC and quickly apply knowledge. Proficiency in use of desktop computer systems (Windows, Microsoft Office, email).
Epic knowledge or certification
Proven communication, presentation, problem solving and technical skills are also required. Candidates must have a positive and “can do” attitude.