Kelsey-Seybold Clinic

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Ambulatory Service Representative III - Conroe

at Kelsey-Seybold Clinic

Posted: 2/8/2020
Job Reference #: 21316
Categories: Customer Service, Sales

Job Description

  • LocationUS-TX-Conroe
    Posted Date3 months ago(12/6/2019 11:30 AM)
    Job ID
    2019-21316
    Category
    Clerical/Administrative Support
  • Overview

    Ambulatory Service Representative III

    Location: Conroe Area

    Department: Administration
    Job Type: Full Time

    COMPANY PROFILE

    Kelsey-Seybold Clinic. Changing the Way Health Cares.

    Kelsey-Seybold Clinic is Houston’s premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.

    JOB SUMMARY

    Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk. Performs other duties as assigned by the site manager.

    EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS

    (A = basics; B = preferred)

    Education

    A.

    High School Diploma or GED from an accredited program

    B.

    Associate or Bachelor’s degree in related field

    Experience

    A.

    A minimum of 2+ years medical office experience to include the following: Face to face customer service, cash handling, patient registration, appt. scheduling, medical billing, & experience in answering a multi-line telephone system.
    or
    1+ years KSC Experience as an Ambulatory Service Representative II

    B.

    3+ years of working in a physician, hospital, or medical office environment
    2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)

    Licenses

    A.

    B.

    Special Skills

    A.

    EMR experience
    MS Word and Excel
    Familiarity with medical terminology,
    Excellent customer service skills in person and over the telephone.

    B.

    Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet are required. Epic experience. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.

    Other

    A.

    Fluent in English, verbal and written. Professional demeanor and appearance.

    B.

    Bilingual- English and Spanish communication skills (oral and written) possesses the interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner.

    WORKING ENVIRONMENT

    Clinical