ITS ConGlobal

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Customer Service Coordinator

at ITS ConGlobal

Posted: 10/12/2019
Job Status: Full Time
Job Reference #: 4278

Job Description

  • Job LocationUS-TX-La Porte
    Regular Full-Time
  • Overview

    ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Coordinator.

    The Customer Service Coordinator's primary role is creating and fostering a strong relationship between ITSC and our Customers.


    Customer Service Coordinator

    • Maintains accurate records of customers’ equipment inventory and relevant activities
    • Develops and maintain effective, professional communications with customers
    • Maintains accurate records of all inbound and outbound equipment
    • Inputs repair estimates for Owner of equipment
    • Obtains requisite approvals from Leasers and/or Owners
    • Schedules equipment surveys
    • Adjusts repair estimates per instructions from surveyor/owner/leaser
    • Updates TEC when equipment is repaired
    • Prepares billing paperwork for repaired units daily
    • Responsible for monthly storage and handling billing reports
    • Coordinates scheduling of on-hires with yard supervisor
    • Works with shop supervisor to prioritize equipment repair
    • Updates TEC system with sales equipment repairs and movement

    This is an exciting time at ITS and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.


    • Must have a high school diploma or equivalent education
    • Should be computer literate familiar with Microsoft software
    • Energetic and customer driven
    • Good organizational skills
    • Effective verbal and written communications
    • Courteous customer communication skills
    • Must have a valid driver’s license
    • Consistently exhibits satisfactorily levels of performance
    • Hours are Monday-Friday 7am-5pm

    All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.