ITC Service Group Inc.

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Telecom Presales Administrator

at ITC Service Group Inc.

Posted: 3/12/2019
Job Reference #: 2395
Keywords: office

Job Description


Round Rock

Job Code:

# of Openings:

Telecom Presales Administrator

ITC Service Group (“ITC”), is a leading provider of broadband installation, planning, wireless, design and staffing solutions to the telecommunications industry. With over 40 years’ experience in the telecom business, as we continue to grow we recognize that we are only as successful as the people we employ. We provide competitive pay, a positive atmosphere, and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move, we want to talk to you.

ITC Service Group (“ITC”), is seeking an experienced Telecom Presales Administrator in Round Rock, TX or able to work remotely.  The Telecom Presales Administrator will be responsible for back-office telecommunications quoting, contracting and ordering for voice, data and cloud-based services. Extensive training will be provided around telecom process, carriers, and technology to augment any experience already acquired. The ideal candidate will have a background working with AT&T software, have high energy, and have strong interpersonal communication skills.

Essential Duties and Responsibilities include, but may not be limited to:

  • Telecom service quoting from multiple carriers (Primarily AT&T)
  • Telecom contract requests and processing
  • Telecom solution research and development
  • Telecom Order Processing (Moves, Adds, Changes and Disconnects) and Management
  • Wireline Ordering (voice, data)
  • Cloud service ordering (web conferencing, Software as a Service, Hosted Unified Communications, etc.)
  • Client Customer Support related to telecom sales
  • Perform all other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

All candidates are subject to a mandatory pre-employment background check, drug screen, physical exam, and must possess and hold a valid driver’s license with a clean driving record.

Required Experience

  • College coursework (Bachelor's degree preferred)
  • Professional demeanor with strong work ethic and dependability
  • Solid writing skills
  • Strong people/customer service skills
  • Strong intermediate math skills
  • Excellent time management skills
  • Excellent organizational skills
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Detail oriented
  • Ability to multi-task
  • Ability to work well in a fast-paced dynamic environment
  • Strong technical reading capability (contracts, ordering instructions)
  • Project or order management experience preferred
  • Experience with telecom carrier quoting and contracting process, systems and software (AT&T preferred)

Preferred Experience

  • Windows PC experience
  • MS Outlook experience
  • Intermediate MS Excel skills
  • Intermediate MS Word skills
  • Work experience and familiarity with the telecom industry, services and technologies
  • AT&T back office systems, including ROME, ASAP, and Sales Express 

Strengths, Interests and Expectations

  • High energy and ready to work in a fast-moving work environment
  • Strong interest in telecommunications (IT Architecture, Telecom Services (voice/data) and technology)
  • Must be interested in a career track in the telecommunications industry
  • Must have desire to learn and grow (self-study)
  • Must be smart and quick learner
  • Must be team-oriented
  • Must be self-starter/motivated with ambition
  • Must have capacity to work well independently without close supervision or management

Education and/or Certifications

  • College coursework (Bachelor's degree preferred)

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

keywords: sales, pre - sales, pre sales, order specialist