ITC Service Group Inc.

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Customer Service Technician (Broadband Installation)- $1,000 Sign On Bonus-

at ITC Service Group Inc.

Posted: 2/2/2020
Job Reference #: 2632
Keywords:

Job Description

Location:
Texas

Location-City:
Killeen

Job Code:
2632

# of Openings:
1

ITC Service Group (“ITC”), is a leading provider of broadband installation, planning, wireless, design and staffing solutions to the telecommunications industry. With over 40 years’ experience in the telecom business, as we continue to grow we recognize that we are only as successful as the people we employ. We provide competitive pay, a positive atmosphere, and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move, we want to talk to you. This position can be entry level, meaning we can train to bring you up to speed. New to the industry, CCTV experience, basic install experience, welcome to apply.

Benefits package includes: medical and dental insurance, paid holidays, vacation pay and 401K plan. A truck and tools are required for position.

ITC Service Group (“ITC”), is seeking Customer Service Technicians. The CST Tech’s primary responsibility is the installation of Voice/Data/Video Services over bonded ADSL2+ and single pair VDSL technologies.  The Tech is responsible for the Gateway, set-top-boxes (STB’s), customer wiring including CAT5 or RG-6 and customer education.  The Tech will utilize the HST3000 or equivalent for Data testing and the JDSU Smart-Class meter or equivalent for coaxial mapping, LAN mapping and WI-FI testing.

*********MUST HAVE OWN TRUCK & TOOLS***************

Responsibilities
•       Installs, maintains/repairs and tests residential/small business broadband products such as;

         High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.
•       Work with computer operating systems to install and/or repair home and/or small business

         standard HSI or networking products.
•       Analyzes and troubleshoots technical problems or issues.
•       Reviews and discusses service order requirements and equipment requests with customers.
•       Determines total line quality to customer’s facilities.
•       Evaluating customers’ broadband needs and suggests additional/alternative service

         as appropriate.
•       Read and interprets customer service orders, repair tickets, technical (i.e., mechanical,

         electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work.

         Includes POTS, HSI, jack work, inside wiring, etc.
•       Interfaces with customer throughout premise visit.
•       Works with telecom color-coded wires and cables.

Essential Skills
•       At least six (6) months within the last 5 years installing, maintaining/repairing, and

         testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem.,

         IPTV, and High Definition.
•       At least six (6) months of experience within the last five years connecting telecom color-coded

         wires and cables to terminals, attaching or detaching various kinds of hardware to wires,

cables, buildings and poles.

         Experience with copper and fiber required.

         GPON installation experience.

         Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP

         and above).
•       Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems,

         and home entertainment systems).
•       Experience working with CAT 5 and COAX wiring.
•       Ability to provide efficient, quality customer service to both internal and external customers

         both face-to-face and over-the-phone.
•       Ability to recognize and identify sales opportunities that meet the needs of customers and

         the company including promoting and closing sales of products and services.
•       Knowledge of basic electricity, as it relates to telecommunications (through classes or

         on-the-job training), which includes: knowledge related to the basic principles, theories,

         and applications of electricity (e.g., voltage, current, resistance, power, grounding,

         insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components

         (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit

         design; and knowledge of the operation and application of common electrical components

         and common measurement instruments (e.g., multi-meters,).
•       Working knowledge of hand and power tools.
•       Working knowledge of test equipment (e.g., volt-ohm meters, transmission measuring sets).
•       Ability to use established electrical, digital, and/or mechanical principals and to

         perform appropriate tests to identify and solve problems encountered on the job.
•       Ability to efficiently and accurately work with multiple types of information and/or

         perform multiple tasks simultaneously.
•       Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per

         day), adjusting work assignments or schedules to meet changing work-related priorities

         or demands.
•       Ability to work well with others to achieve common goals and to foster a cooperative climate,

         as well as to work independently in the field with little supervision.
•       Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
•       Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
•       Ability to perform strenuous physical activities including, but not limited to: lifting objects

         weighing over 100 pounds.
•        Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold

          and/or heat, inclement weather).
•       A valid State driver’s license.
•       Ability to work varying shifts and hours including mandatory overtime.

Physical Demands
•       Must be able to safely use hooks, ladders, bucket trucks, and climb poles.
•       Able to handle, grasp and carry 28-foot extension ladders (up to 75 lbs.) and manhole covers

         (up to 150 lbs.) Ability to work in confined spaces.
•       Must be able to respond to after hour call-outs, work overtime, shift, weekends, and holidays

         as required.
•       Work involves standing, talking, hearing, using hands to finger, handle, feel or operate

         objects, tools, or controls and reaching with hands and arms. The employee is frequently

         required to walk (10%), sit (5%), climb (5%), balance (5%), grasp (15%), stand (15%),

         stoop (5%), kneel (5%), drive (20%), reach (5%), fine manipulation (10%), push 2%, pull 2%,

         lift 1%.   Skill in operation of some of the listed tools and equipment; and ability to perform

         heavy manual tasks for extended periods of time.


•       Specific vision abilities required by this job include close vision, distance vision, color

         vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
•       Ability to work outside in all weather conditions and at various hours of the day/night.
•       The employee frequently works near moving mechanical parts and is frequently exposed to

         wet and/or humid conditions and vibration.
•       The employee occasionally works in high, precarious places and is occasionally exposed to fumes

         or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
•       Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment

         Policy for the duration of employee’s employment.

Education and Experience
•        High School Diploma or GED or equivalent work experience.
•        Three years of current telecommunications industry experience in one or more of the

          following areas: installation, maintenance, and repair of aerial, buried and underground wire

          and cable; switched digital television; High Speed Internet; station equipment; and

          video experience.
•        Experienced in IPTV testing with the JDSU Acterna HST 3000
 

Physical Demands

•       Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.

•       The employee must frequently push, pull, lift (10%) and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.

•       Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

•       While performing the duties of this job, the employee regularly works in inclement weather conditions.

•       The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.

•       The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

•       Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment Policy for the duration of employee’s employment.

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


          video experience.
•        Experienced in IPTV testing with the JDSU Acterna HST 3000
 

Physical Demands

•       Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.

•       The employee must frequently push, pull, lift (10%) and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.

•       Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

•       While performing the duties of this job, the employee regularly works in inclement weather conditions.

•       The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.

•       The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

•       Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment Policy for the duration of employee’s employment.

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.



          video experience.
•        Experienced in IPTV testing with the JDSU Acterna HST 3000
 

Physical Demands

•       Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.

•       The employee must frequently push, pull, lift (10%) and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.

•       Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

•       While performing the duties of this job, the employee regularly works in inclement weather conditions.

•       The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.

•       The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

•       Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment Policy for the duration of employee’s employment.

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.