Sears Hometown and Outlet Stores

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Retail Sales Associate - Sears Hardware

at Sears Hometown and Outlet Stores

Posted: 5/25/2019
Job Status: Part Time
Job Reference #: d27a3695-9723-46fe-963e-72295739a0ec
Categories: Retail, Sales

Job Description

The Sales Associate is responsible for providing positive front-line contact with the customer. Determines and meets customer’s needs. Provides customer assistance and support, while selling merchandise and Protection Agreements to customers. Sales Associates are responsible for ensuring that the customer’s shopping experience is positive and assists in achieving store sales, Protection Agreement and Credit goals. The Sales Associate abides by The Code of Business Conduct and overall business practices with the highest level of integrity.

Job Duties:

  • Directly provide consultative selling and service to customers. Interact with customers to determine and meet customer needs, provide assistance and support, and ensure a positive shopping experience. This includes ringing of sales through the POS system
  • Provides customer service in the areas of kitchen design, installation, and contract sales. This individual will be part of a team responsible for designing and selling total kitchen solutions
  • Protect Company assets by following Sears Outlet policy for the handling of sales detail, processing, and sorting
  • Maintain the sales floor standards. This includes floor recovery, housekeeping and presentation standards in the unit
  • Maintain a working knowledge of product lines by regularly reviewing product manuals and training
  • Ensure that selling processes are followed and sales performance standards are met (e.g., Credit “May I” program and Protection Agreements)
  • Fully optimize Credit and other Miscellaneous Income opportunities and ensure performance standards are met within the department
  • Demonstrate asset protection awareness
  • Perform miscellaneous duties as assigned


  • Basic Mathematical skills
  • Customer Service Focus
  • Strong drive for results