Sears Hometown and Outlet Stores
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Home Appliance Showroom Store Manager
at Sears Hometown and Outlet Stores
The Home Appliance Showroom Manager (SM) is responsible for management and overall performance of the entire store. This includes, but is not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, training and performance management of associates; sales volume, key driver and profitability analysis; local marketing; maximization of credit and other miscellaneous revenues; expense management and overall financial performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall store management responsibilities. The SM is expected to spend approximately 25% of his/her time in selling activities and with customers. The SM is also responsible for overseeing and managing the execution of all receiving activities, including unloading merchandise, merchandise preparation and staging, outbound shipments and daily backroom activities.
Develops a high performance team by hiring, coaching, developing and managing performance of associates
Implements and maintains the Presentations Standards of the SHO Organization
Prepares, sets up, and signs new merchandise on the sales floor
Ensures execution and merchandising moves per the Monthly Sales Planner
Develops and executes Local Marketing plans to drive sales at the local level
Embeds the Hometown Culture throughout the store
Opens, closes, and secures the store
Staffs and schedules all associates
Plans, directs and supervises the work and productivity levels of associates to ensure standards are met or exceeded e.g. Receiving processes to yield appropriate merchandising and replenishment of the sales floor, customer facing positions to understand their role in interacting with the customer to meet or exceed his/her needs, etc.)
Recognizes associates for exceptional performance through the management of the entire sales floor and operations
Conducts observation, training and coaching of associates in selling process and skills (Customers for Life, SHO Selling Process, Discovery Usage Guide).
Makes appropriate decisions on associate performance, up to and including termination of employment following various appropriate disciplinary processes, and coaches leads in the stores to appropriately address performance concerns in their respective departments
Assesses associates’ career potential through talent management processes; helps create opportunities for associates to enhance their existing skills to prepare for future roles; identifies, mentors and plans next steps for potential promotable associates; makes decisions on promotional moves for associates.
Uses communication vehicles such as Storewide meetings, etc. to ensure associates are well-informed of upcoming store events and company initiatives, business and merchandising strategies and goals
Develops and implements sales, associate and other initiatives throughout the stores.
Plans and holds one-on-one meetings with associates to improve performance, set standards, and plan future development of those associates
Achieves personal sales and profit goals and helps teams in achieving the same
Demonstrates a high level of energetic response to customers and focuses team on the same
Reacts quickly to resolve customer issues
Sets plans and strategy to lead the stores to ensure achievement of business goals in sales and miscellaneous revenue
Fully optimizes Credit (ex. Share, AccountCare, new accounts) and other miscellaneous income opportunities (maintenance protection agreements, installation, gift cards, Home Service Leads, etc.) within the stores
Understands local market focus and tracks competition and trends in the market; communicates with District, Region and Home Office Support to address unique local market considerations
Educates associates on financial literacy and productivity measures to help each associate understand how he/she contributes to the store’s overall sales performance
Reports/presentations to District Sales Manager regarding business performance, identification of areas of opportunity, and plan and strategy to enhance performance and/or remedy issues
Sets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards
Manages expenses to include appropriate spending, payroll allocation, etc
Unloads delivery trucks according to the defined procedures
Prepares and moves merchandise to the appropriate staging locations including the stockrooms, HFM customer pick-up areas and the sales floor
Maintains the stockroom in a neat, orderly and safe manner
Properly uses material handling and safety equipment
Other duties and projects as assigned