Sears Hometown and Outlet Stores

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Customer Sales Associate

at Sears Hometown and Outlet Stores

Posted: 10/2/2019
Job Status: Part Time
Job Reference #: e788ab32-f808-4029-b60c-33503ed64b53
Categories: Retail, Sales
Keywords: sales

Job Description

The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing customer in-store experience; The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials; ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.

Job Duties:

  • Acquire and Maintain Customers
  • Clerical functions, including but not limited to office management and file maintenance
  • Create price tags, assist with store sigange and placement of new and returned product
  • Customer payments and data entry in VersiRent computer program
  • Greets customers and facilitates in-store sales
  • Inbound/Outbound sales calls
  • Maintain a professional appearance
  • Maintains showroom appearance
  • Resolves customer service concerns as they arise
  • Responsible for answering phones
  • All other duties deemed necessary for effective store management
  • Assist Credit  Manager with collection calls

Required Skills:

  • Answer telephone to company standards; must be able to communicate company products and programs to potential customers over telephone and in-person
  • Build and maintain files to company standards and policy
  • Intermediate math skills
  • Excellent phone skills
  • Must be able to explain product features and benefits
  • Must the able to explain terms of rental/lease agreement to customer
  • Must be able to read, write and communicate effectively in person and over the phone with employees and customers
  • Must be organized
  • Must be able to work overtime
  • Routine lifting, loading and moving of merchandise up to 50 lbs. without assistance
  • Stooping, bending, puling, climbing, reaching and grabbing as required
  • Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics