Group 1 Automotive, inc.

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Warranty Administrator - Business Support Center

at Group 1 Automotive, inc.

Posted: 9/23/2019
Job Reference #: 12294

Job Description

  • Job LocationsUS-TX-Houston
    Job ID
    Regular Full-Time
  • Overview

    The Business Support Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified WARRANTY ADMINISTRATOR to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

    In addition to competitive pay, we offer our associates the following benefits:

    • Health, Dental, Vision, Life, and Disability insurance
    • 401(k) plan with company match
    • Paid Time-Off
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities


    • Be able to establish and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business.
    • Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
    • Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
    • Check each repair order against the vehicle service history to avoid making duplicate claims.
    • Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc.
    • Review all returned and /or rejected warranty claims and prepare the repair orders for immediate resubmission.
    • Contact the appropriate warranty claim representative regarding any claims requiring special authorization.
    • Maintain a record of all claims submitted, returned/rejected or paid and their current status.
    • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.


    • 3+ years of experience.
    • Will process part and inventory warranties.
    • Verify receipt of payment.
    • ADP Dealer Services experience a plus.
    • Will maintain Warranty Receivable Schedule and submission of warranty journal entries
    • Ability to work independently and be self-motivated.
    • Great attitude with high-energy personality.
    • Support Service Management.
    • Professional appearance and work ethic.
    • High School diploma or equivalent.

    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

    Group 1 Automotive is an Equal Employment Opportunity employer

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