Group 1 Automotive, inc.

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Service Department Admin - Sterling McCall Acura

at Group 1 Automotive, inc.

Posted: 8/10/2019
Job Reference #: 11907
Keywords: clerical

Job Description

  • Job LocationsUS-TX-Houston
    Job ID
    2019-11907
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    Sterling McCall Acura is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified SERVICE DEPARTMENT ADMIN to our team.

    In addition to competitive pay, we offer our associates the following benefits:

    • Health, Dental, Vision, Life, and Disability insurance
    • 401(k) plan with company match
    • Paid Time-Off
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities

    Responsibilities

    • Maintain confidentiality of customer nonpublic information at all times.
    • File and maintain repair orders according to respective manufacturers’ specifications.
    • Provides clerical and administrative assistance to departments as needed.
    • Acts as backup to receptionist/cashier.
    • Must be organized and able to multitask.
    • Greet and welcome service customers in a genuinely friendly and courteous manner.
    • Handle customer follow-up calls and letters to maintain customer satisfaction.
    • Delivery inter-office items to accounting, corporate offices, sales department, parts department, collision center.
    • Update the customer’s service history file according to the procedures specific to the department’s service history system.
    • File repair orders as directed by service department management.
    • Other duties as assigned by manager.

    Qualifications

    • One or more years’ experience in an automotive dealership/service department is a plus.
    • Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
    • ADP Dealer Services Experience a plus.
    • Outstanding communication skills both verbal and written.
    • Self-starter and self-motivated.
    • Ability to work well in a process-driven environment.
    • Ability to work independently and be self-motivated.
    • Great attitude with high-energy personality.
    • Excellent customer service skills.
    • Professional appearance and work ethic.
    • High school diploma or equivalent.
    • Valid driver license in the state that you will work and a good driving record.

    Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

    *All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*

    Group 1 Automotive is an Equal Employment Opportunity employer

    #LI-MB1

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