Carlson Wagonlit Travel

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VIP Travel Counselor

at Carlson Wagonlit Travel

Posted: 2/22/2019
Job Reference #: 18000456

Job Description

You delight the traveler/travel arranger

  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation.
  • Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT's commercial value

  • Sell products that are of commercial value to CWT and contribute to CWT's profitability
  • Operates with discretion for clients and the travel arrangers
  • Follow company procedures, guidelines and standards
  • Remain current on value we provide to each customer
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
  • Adapt and change as requirements of the business change
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  • You represent and strengthen the CWT brand in how you work on a day-to-day basis


  • Minimum High School diploma or equivalent
  • 5-7 years experience in the travel industry in a similar position or in a customer service center required
  • Superior written and verbal communication skills (in person and on phone)
  • Proficient in Sabre GDS
  • Very customer focused and service oriented
  • Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)
  • Ability to handle multi-cultural clientele
  • Diplomatic problem solver and results-driven
  • Adaptable and motivated to learn
  • Proficiency in technology to research options and to complete process requirements
  • Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus
  • Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements