Carestream Health, Inc.

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Field Service Engineer - Houston

at Carestream Health, Inc.

Posted: 3/11/2019
Job Reference #: 672263
Keywords: electronic

Job Description

Req ID
9959BR

Business Unit:
DIGITAL MEDICAL SOLUTIONS

Position Description and Required Skills:
The Field Engineer services Health Imaging electronic equipment, laser printers, networks, CR, DR, imaging equipment and hospital radiology equipment.   The Field Engineer position involves working the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.  This position involves up to 25% overnight travel and will be based in a home office.  A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a generous benefits package.
Geography to serviced will be:  Houston Texas region

• Provides field service support and guidance to customers on Carestream install base. Builds strong, professional customer relationships.
• Delivers precise and punctual reporting of paperwork.
• Provides Problem Management to ensure the thorough resolution of Customer issues. Follows logical troubleshooting steps, in accordance with approved service procedures, through to problem resolution.
• Demonstrates commitment to customer delight and exceeding customer’s expectations.
• Works with Sales and Service Sales Specialists to keep up to date with new developments.
• Accurately maintains responsibility for parts inventory in line with corporate policy.
• Ensures Service call activities are maximized in conjunction with cost control (return visits, same day fix, call duration).
• Takes responsibility for communicating effectively with the customer on service call progress.
• May be required to participate in Customer afterhours support through remote or on-site support.
• Is willing to travel/stay overnight on a limited basis to meet business needs in the District and other teams within US.


 

Minimum Years Related Experience
2

Minimum Education Level
High School Graduate or GED

Desired Skills
  • Experience with medical x-ray equipment strongly desired, particularly with digital radiology
  • Ditec / RSTI or military equivalent x-ray fundamentals training desired
 
 

Position Type
Regular

Expected Extent of Travel
10-25% (37- 91 days/year)

Travel Type(s)
Local

Company-Sponsored Relocation
No

Company-Sponsored Immigration
No

Country
United States US

City
US - TX - Houston

Does this position have direct reports?
No

Job Title
Field Service Engineer - Houston

Function
Service

Minimum Required Skills
  • Bachelor's degree (Biomedical Engineering, Electronics Engineering Technology or similar discipline);  or Associates degree with 2 years related work experience; or 4 plus years equivalent related work experience
  • Must have a valid driver's license that is not revoked, suspended or pending revocation or suspension
  • Experience diagnosing and independently repairing computer based medical electronic equipment preferred
  • Strong electromechanical trouble shooting skills needed
  • Experience with all Windows platforms
  • Strong verbal and written communication skills
  • Excellent customer service / communication skills
Proficient in MS Office including Excel

EEO Statement
Carestream, and its subsidiaries, is an equal opportunity/affirmative action employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.