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Pension Administration Team Manager

at AON

Posted: 5/5/2019
Job Reference #: 24647
Keywords: manager

Job Description

  • Requisition ID2448446
    Job FamilyUS-TX-The Woodlands
  • Posting Description

    Aon is looking for a Pension Administration Team Lead. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Pension Administration business group within Aon Hewitt in The Woodlands, TX


    We currently have an exciting career opportunity for a Pension Administration Team Lead in our Woodlands, TX office. The Pension Administration Team Lead works as part of the RFM Pension Administration group which is responsible for providing defined benefit administrative service to multiple clients.

    Your impact as a Pension Administration Team Lead:


    • Benefit Calculations, Defined Benefits and Plan Provisions Knowledge
    • Understands advanced Defined Benefit principles and legislation
    • Understanding of clients' pension plan provisions, data, and DBCalc/PenProPlus system to train and coach teammates
    • Performs both first and second checks of calculations
    • Ensures accuracy and quality of system generated calculations and communication statements
    • Assists the Project Manager in the development of the Requirements Document for new implementations or ongoing client updates
    • Ability to read and understand legal plan document and identify inconsistencies with Requirements
    • Reviews Requirements and other documentation in the database
    • Ability to update Requirements document based on administrative changes, legislative updates, etc.
    • Incorporates understanding of Plan document, Defined Benefits knowledge
    • Understands and applies concepts of Actuarial Equivalence
    • Acts as a resource for the team
    • Performs manual intervention
    • Consults with client and/or actuary on non-standard benefit calculations, special programs or projects, and other administrative requests
    • Identifies and documents any unusual aspects of calculations
    • Monitors client team to ensure all calculations are completed within set timeframes
    • Monitors "on hold" calculations to ensure timely follow-up and completion
    • Ability to complete more challenging non-standard calculations

    Ongoing Processing

    • Acts as a team resource for clients' Events Requirements and standard ongoing processes, processing of payments and leads monthly payment reconciliation process, 2nd check payment entry
    • Identifies and researches data questions or edits and responds to and manages other participant inquiries
    • Assists Project Manager with special projects
    • Leads clients' special projects
    • Documents outlining annual events, processes, and unique situations in client databases

    Communication and Client Consulting

    • Ability to draft e-mails to client contacts
    • Prepares for and leads internal team meetings and client status meetings
    • Identifies areas for improvement in processes and procedures
    • Develops and maintains a strong working relationship with client contacts
    • Shares information effectively through clear and succinct written and oral communication
    • Keeps team members/Project Manager/client informed of progress on assigned projects
    • Presents own view with conviction and takes other viewpoints into account

    Participant Customer Service

    • Available as expected to serve our clients
    • Maintains a professional and supportive attitude with participants
    • Appropriate documentation within CalcsLog or Workflow on participant issues
    • Escalates calls or issues to a manager as appropriate

    Project Planning and Workload Management

    • Prioritizes own work and client teams' work
    • Identifies and manages temporary spikes in teams' work loads
    • Ability to lead special projects with minimal supervision
    • Works with team members and Project Manager to ensure that recovery targets and client hours goals are being met
    • Assists Project Manager with monthly billing review and analysis

    Team Leadership & Personal Effectiveness

    • Accepts responsibility for own actions
    • Role model for giving and receiving feedback and uses it to become more effective
    • Flexible in taking on new tasks and helping other teams on special projects
    • Respects others' opinions and views
    • Places client and team goals ahead of own concerns and objectives
    • Encourages collaboration and works to resolve conflicts
    • Monitors status of teams' assigned tasks
    • Assists with client billings and recovery, as appropriate, incorporating understanding of client contracts and billing tools
    • Monitors and ensures that performance standards are met for client teams
    • Assists Project Manager with ongoing team operations
    • Leads client team meetings with or without the Project Manager


    • Undergraduate degree or equivalent experience
    • Strong spreadsheet knowledge (i.e., Excel)
    • Basic database knowledge preferred but not required (i.e., Access)
    • Defined Benefit technical knowledge
    • Actively participates in and leads trainings
    • Coaching for team members
    • Understands Excel and Access tools
    • Strong command of DBCalc tools, DBAdmin, YPR and CalcsLog or PenProPlus
    • Understands client's dataload process and principles of testing
    • Facilitates the maintenance and update of all systems

    We offer you

    A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

    Our Colleague Experience:

    From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

    About Aon:

    Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

    By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

    Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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