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Program Manager


Posted: 8/8/2019
Job Status: Full Time
Job Reference #: 1387755
Keywords: operations

Job Description

Requisition/Vacancy No.

Job Category
Program and Project Management

Job Summary
Validate that new or changed services are integrated into the service management tools, systems, methodologies, metrics, and processes so that the service is managed, measured, and reported to meet customer requirements. Service management and integration services include:
               . Reviewing service specifications and service performance metrics to instrument,
retrieve, validate, and report service quality and performance benchmarks.
               . Integrating every new or modified IT product or service into the Information
Technology Service Management (ITSM) tools and operations processes.
               . Identifying, aggregating and analyzing infrastructure service operations using the
Enterprise Reporting System (ERS).
               . Providing data collection, translation, and dashboard presentations for all areas of IT
service management and operational process performance.

Business Line
Management Services

Position Title
Program Manager

Position Status

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Clearance Types

Minimum Requirements
4-year college degree; 3 years experience in project management

Preferred Qualifications
PMP; military background as civil service or active duty

Business Group
Management Services Group (MS)

Office Location
1SHTX - Fort Sam Houston, TX - 2720 Howitzer Road

Fort Sam Houston

United States of America

USA - Texas

Clearance Required