ABM Industries Inc
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at ABM Industries Inc
In this challenging role the Facility Manager oversees multiple parking operations of a 24 hours/7 days a week garage and supervising multiple cashiers. This is a salaried exempt position.
- Train and develop 10+ attendants. Schedule employees to ensure that all breaks are provided. Make recommendations to the Operation Manager on progressive discipline and manage the employee’s performance evaluations.
- Maintain and perform light repairs of the revenue control system. Contact service representatives for malfunctions and needed repairs or any jobs covered by the contract.
- Provide excellent customer service. Assist customers and respond professionally and tactfully to customer complaints.
- Maintain effective client relations. Provide clients with request for reports and assistance in a timely manner.
- Implement company procedures and complete required daily, weekly, monthly and yearly transaction reports.
- Implement Company safety programs to ensure compliance of safety regulations.
- Report all incidents and client concerns and requests to the Operation Manager.
- Ensure facilities are clean projecting a positive image of the Company.
- Handle special projects assigned by the Operation Manager or Branch Manager.
- Maintain monthly & daily parking audit program as set within the Standard Operating Procedure
- Job duties may be modified at any time..
- Bachelor’s degree.
- Must have a minimum of three (3) years related experience. Work experience in the parking industry preferred.
- Excellent verbal and written English communication skills.
- Excellent customer service skills.
- Proficient with Windows, Excel, Word and Lotus Notes.
- Excellent leadership skills.