Job: Sr HR Service Center Technician

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Jobing Description

Description - Overview

The primary purpose of the Sr. HR Service Center Technician is to, under the supervision of the HRSC Supervisor, perform work in responding to telephone inquiries, emails and problem solving of employees and retirees.

KEY FUNCTIONS:

1. Call Center Functions: ? Tracks and records employee and retiree inquiries. ? Provides problem solving to employee and retiree inquiries. ? Logs calls and documents inquiries. ? sponds to myHR email inquiries. ? monstrate excellent oral and written communication skills. ? mplete special projects in a timely manner adhering to deadlines. ? Responsible for myHR calls and emails. ? Assists walk in clients with all other HR related questions (benefits, separations, new hire process etc). ? Working knowledge of health insurance and/or any other insurance product. ? Assist employees with training course registration via myHR. ? Handle inquiries regarding employee status in training program. ? Assist employees with cancellation of training enrollment. ? Assist callers with Employee Service Award reception. ? Activate Performance Reward Cards. ? Assists callers with basic HR Generalist inquiries. 2. Front Reception Desk: ? Greets, welcomes and assists all walk in HR visitors. ? Answers HR phones and directs calls. This position requires sitting at a desk, using a personal computer, keyboard, scanner, fax and copier, headset and answering the phone; occasional lifting or moving equipment less than 20 pounds. Requires interpersonal interaction with various levels of management and employees and general public, which may be stressful. Maintains business professional attire and presentation; wears identification badge. This position maintains performance standards as they relate to HRSC processes and is eligible for the HRSC incentive program. Employees must maintain a 95% or better accuracy rate to be eligible.

Job Description-Requirements

EDUCATION:

Required: High school diploma or equivalent. Preferred: Bachelor's degree.

EXPERIENCE:

Required: Four years of administrative, clerical or related work. No experience required with preferred degree. Preferred: Bilingual Spanish would be a plus.

OTHER:

Required: Must pass pre-employment skills test as required and administered by Human Resources.