Job: Tech Services Analyst

Do you want to enjoy your work, apply your talents, and feel like you’re making an
impact, all while knowing and experiencing the joy of having customers that love
you? HCSS is looking for motivated people to join our Software Technical Services
Department. Experience and Degrees are NOT required.
The ideal candidate will have excellent problem solving, analytical, and people skills.
If you excel at solving word problems, "thinking games", have strong math skills, and
can quickly assimilate technical information, you may have what it takes to join the
elite technical service representatives at HCSS. Our analysts spend the majority of
their day talking with and helping our customers with their HCSS-related software
problems over the phone, in one-on-one sessions, and trainings. They will also spend
time working on various projects to enhance our service offerings to our customers.

Essential Position Functions:
• Help customers with our Construction Estimating, Dispatching, GPS, and Job
Cost software.
• To a lesser extent, help customers with any questions dealing with networking,
printers, our web site, WINDOWS 9x, NT, 2000, ME, XP, Vista, Novell, Citrix, FTP
etc.
• Work on various projects such as creating support materials and training
materials associated with our software.
• Help build strong relationships with our customers.
• Possibly become experienced enough to become an implementation
consultant, traveling to customer sites, offering business solutions, implementing
our software and providing training on our products to the customers.
• Learn how the HCSS business works so you can intelligently suggest ways to
improve the company.
• Bilingual a plus
HCSS encourages research and learning to help our business. This gives our
employees a chance to grow with and for the company and allows them to explore
other areas of interest outside of their immediate job duties. If you like reading
books and doing research on your own, HCSS may be the right place for you.
HCSS is very customer oriented. This is the number one priority for our technical
services staff and is what has made HCSS the leader in our industry. Our
customers could be calling in with a problem that is time sensitive and critical to
their business. Our technical services members react quickly, professionally and
friendly at all times. Our Technical Services Department is the face of HCSS to our
clients and staff members are expected to live up to our reputation with our
customers. The Technical Services Department focuses on building relationships
with our customers. Often, our annual User Group meeting is like a family reunion
in addition to the extra training customers receive. If you believe in superior
customer service and rapport, HCSS may be the right place for you.
To ensure you have the logic skills to systematically track down problems, we give
all candidates a short reasoning test. Although the test is not particularly difficult
(about 7th grade level), if you were poor at math in school, you will probably not
the test.
The starting salary for a Software Support Technician is dependant upon
experience with an entry-level salary range being $30,000 to $37,000. This is an
important position at HCSS with substantial growth potential.