Job: TECHNICAL SUPPORT TECHNICIAN - I

If you desire a simply better career with simply better compensation and benefits, you should consider a career at LOGIX Communications!

We’re an established integrated communications company providing a full range of voice and data services to businesses in TX and OK and we are hiring for a TECHNICAL SUPPORT TECHNICIAN - I in HOUSTON, TX.

Essential Functions for the Technical Support Tech I are:

-Answering inbound calls from both Internal and External customers in order to meet the needs of all customers in a timely and professional manner.
-Responsible for analyzing, trouble shooting Internet or Email issues that are either reported directly by our customers or identified via Logix surveillance systems.
-Confidently provide information and updates to customers experiencing Internet or Email issues.
-Work in unison with other Logix departments to identify and resolve issues. This includes coordinating Field service dispatches or consultations focused on trouble resolutions.
-Maintaining a daily log of all customers that require follow up and proactively contacting all customers back in a timely manner.
-Create Event Tickets and determining what department they need to be assigned to, while maintaining ownership of customer follow up and final resolution.
-Performing proactive customer service by reviewing accounts, surveillance tools and reports to identify areas of concern or opportunity.
-Reporting accurate reports of trouble to Logix network partners, recording all records of conversation and testing in Logix event ticket system and keeping customer abreast of vendor activity.
-Always striving to provide Perfect Customer Service and making it easy for our customers to do business with Logix Communications.
-Must be able to work in a fast-paced environment.
-Excellent organizational skills required.
-Quick learner, detail oriented and must be muti-tasked.
-Meets and exceeds team member expectations by providing service and department teamwork.
-Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customers expectations.
-Demonstrates teamwork by cooperating and assisting co-workers as needed.
-Communicates effectively with customer, co-workers and management.
-Performs other duties as required to provide excellent service and teamwork.

-Experience in Telecom sales or customer service required. Familiarity with Logix products and services a plus.
-Must be detail oriented and able to self manage, track and record daily activity.
-Must be able to learn all aspects of the job through on-the-job training, reading instruction manuals, etc.
-Must have good comprehension of telephone etiquette and office protocol.
-Must have good organizational and coordinating skills.
-Ability to define problems, define seriousness of problems, collect data and establish facts.
-Maintain positive attitude toward coworkers and customers.
-Maintain honesty and integrity in all dealings.
-Effective time management skills.
-Professional and effective oral and written communication skills.
-Proficient in Word & Excel applications and the ability to type 35wpm.