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Job: Collections Clerk

ABC Pest, Pool, and Lawn

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Jobing Description

We are currently looking for a Collections Clerk to collect on past due receivables and arranging the work-out of past due contracts, reducing delinquency to the lowest possible level and minimizing financial loss.

Duties:

Review, analyze and collect past due contracts, and determine the most effective method of maximizing financial recovery, while at the same time adhering to policy, procedure and compliance standards.

Produce a high volume of outgoing telephone calls while at the same time receiving incoming telephone calls, in order to effectively cover the assigned workload on a daily basis.

Achieve delinquency goals as prescribed by management.

Negotiate with customers in order to secure appropriate workout arrangements and bring past due contracts into compliance.

Establish and monitor workout arrangements.

Accurately document collection activities on computer system.

Identify potential problem contracts in assigned workload, and immediately review problems or concerns with the supervisor.

Resolve complicated billing items, cash postings and any other past due collection charges or fees.

Assure a confidential work ethic regarding all company policies, procedures and any pertinent information.

Frequent external contact with customers, business management and other parties of interest that are affiliated with past due accounts.

Ensure the best possible customer satisfaction is provided to all external and internal customers, while representing the company in a positive and professional manner.

Pulls a financial hold and aging report on a weekly basis to review for accounts to call. Any that need to be reported to an outside collector are forwarded to the Comptroller along with all relating documentation.

Sends letters to customers depending on the status of their account and the days outstanding.

Handles all returned mail. Initiates appropriate action as needed. (i.e., Financial Hold, etc…).

Researches disputed delinquent account balances. Corrects any errors, including misapplied payments and overpayments.

Reviews cash on accounts and initiates action to correct.

Skills / Requirements

Required Skills:

2 – 5 years collections experience.

Good Communication (written/oral).

Good attendance record.

Negotiating Skills.

Time Management / Organization.

Some Computer Skills (MS Office, Scanners, Email, Fax, etc…).

Must be aware of the laws, regulations and rulings governing bankruptcy.

Required Education:

High School education is required.

Associates Degree: Accounting preferred.

Employee must be 18 years of age.

Previous experience in collections is preferred.

Important Notes

We are a Equal Oppertunity Employer and a Drug Free work place.

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ABC Pest, Pool and Lawn Services serves the general public, our co-workers, and our families. We provide environmentally responsible, reliable and superior services. Our goal is to surpass the expectations of those we serve... More

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