Job: Center Managers (Entry Level)

The Center Manager must establish and maintain excellent customer service with every existing and potential customer. Work involves but is not limited to: overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, meeting monthly and yearly Contribution To Plan (CTP) goals, and expense control.
This position reports directly to a district Manager.

Duties and Responsibilities:
• Cash checks using established risk analysis and risk management materials. (Risk analysis is defined in current training manuals and/or policies and procedures materials.)
• Follows and administers center security and safety procedures reporting discrepancies to District Supervisor.
• Markets all financial services through cross-selling and solicitation. Trains and assist other center employees in marketing efforts.
• Processes customer loans accurately following written guidelines.
• Oversees daily center operations. Reviews, interprets and acts upon reports including but not limited to: Tend Report, Combined Income Statement, and CTP.
• Supervises monitors and directs service associates on operations and customer service issues.
• Ensures returns and cash shortages are within established limits.
• Manages controllable expenses through proper staffing, utility usage, janitorial and maintenance service and inventory of non-cash supplies.
• Ensures a clean and safe work environment at all times (parking lot, lobby and booth). Examines and inspects the condition of internal and external signage.
• Meets and exceeds center budget goals. Achieves profit maximization through application and control of expenses.
• Maintains a flexible schedule to work in other centers as needed.
• Performs other duties as assigned.

Mathematical Skills:
Knowledge of basic math skills including addition, subtraction, multiplication and division in all unit measures using whole numbers, percentages, common fractions and decimals. Ability to exchange US currency in any denomination.

Personal:
Effectively communicates to regional and/or corporate offices with areas of concern/improvement.

Physical Demands:
The Center Manager is required to stand, walk, stoop, crouch, use hands to fingers, handle or feel objects, reach with arms and hands, and to have appropriate vision to see up close, and at a distance with ability to adjust vision and focus. The Center Manager may occasionally lift or move up to 25 pounds. Ability to work 10-12 hours in a confined work area and work an average 40 hrs work week

May be required to work in various locations within district. Must be willing to travel.

Qualification and Requirements:
Education and/or Experience:
• High School Graduate, GED or equivalent training and experience.
• A minimum of one-year experience in retail financial services preferred.
• Bilingual (English/Spanish) to communicate with others is a plus.