Job: 3rd KEY / SHIFT SUPERVISOR

MISSION CONTRIBUTION:
To ensure the efficient and cost effective operation and stewardship of the store to maximize
profitability and increase training opportunities.

FUNCTION:
Under the team leadership of the Store Manager, will assist in the day-to-day store operations.

SPECIFIC DUTIES:
1. Ensure 100% customer and donor delight.
2. Ensure the proper handling and processing of incoming donation flow in and out of the
store in accordance with Goodwill policies and procedures.
3. Assist in the scheduling of labor and preparation of time cards/sheets.
4. Assist Store Manager or Assistant Manager in the day-to-day operations of the store.
5. Train, develop, and supervise team members.
6. Assist in maintenance and ordering of supplies.
7. Ensure store security according to Agency policies and procedures.
8. Assist the Store Manager or Assistant Manager in complying with Goodwill image and
safety practices and procedures.
9. Assist in the proper rotation of apparel and hard goods in a timely manner and in
accordance with Goodwill’s policies and procedures.
10. Keep abreast of merchandise knowledge, industry trends and competitive pricing.
11. Ensure statistical counts (i.e. donor counts, apparel hung, rotation count, etc.) are
completed in an accurate and timely manner. Complete register pulls, readings, cash reports,
daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s
policies and procedures, comment cards, supplies, work orders, purchase orders, team minutes,
petty cash, expense reports.

12. Responsible for performing assigned duties and management responsibilities within the
framework of our Guiding Principles:
• We are committed to providing world-class customer service to all of our customers.
• We are committed to a clean, neat, and organized store. The image of store reflects
Goodwill and the team.
• Donors should be greeted in 10 seconds.
• We are committed to a full store with full inventory.
• Every time we touch a donation, something good should happen to it.
• All donations should be processed within 24 hours.
• If you have a pile, you have a problem.
• Hard goods should be priority processed.
• Material handling equipment is for moving donations, not storage.
• Don’t fall in love with your donations… rotation is critical to success.
• Donor Value should increase.
• Profits should increase.

13. May be asked to participate in activities outside of Goodwill.
14. Attend in-service and related training as assigned by Store Manager.
15. Other duties as assigned by Store Manager or Assistant Manager.

MINIMUM QUALIFICATIONS:
• Experience in business setting preferred.
• Minimum G.E.D. or high school diploma.

SPECIAL REQUIREMENTS:
• Must be willing and able to work evenings and weekends.

PHYSICAL REQUIREMENTS/WORK ENVIORNMENT:
The physical demands/work environment conditions described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push
and pull. The employee must be able to lift up to 25 pounds and occasionally lift and/or move
up to 100 pounds (common items include, but are not limited to bags of clothes/miscellaneous
items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets). The
employee must also be able to stand for extended periods of time.

Indoor work environment with occasional exposure to outside temperatures. The noise level in
the work environment is usually moderate.